Short answers to the questions people ask most during an engagement. The Employee guide explains what is happening and why; Your privacy and controls is the full statement of what is recorded and the controls you keep.
Is this monitoring my performance?
No. The engagement maps how work flows through your company's systems so processes can be improved: where time goes, which busywork can be removed, which ways of working are worth spreading. The output is a map of how processes run at the workflow level, not individual performance scores. In the product, every person shows as a masked letter label by default.
Can my manager or flowscope see what I personally do?
In the product, every person shows as a masked letter label like Person A by default. The AI that builds the map works with these labels. Turning real names on is a logged action. Your organization's admin or flowscope staff can do it, and the system records every reveal. The deliverable aggregates at the workflow level, a process map, not individual performance scores.
Will it start recording without me knowing?
No. The app opens on two cards, and they say plainly whether this computer is connected and whether anything is being recorded. Both read off until you sign in, and nothing is captured on your device before then. What is recorded, at the bottom of the window, lists what flowscope records and what it never records, whenever you want to check. After that, the flowscope indicator in your system tray shows whenever capture is on.
Does it record my screen, my microphone, or my keystrokes?
There is no screen recording, no audio, no video, and no webcam capture. From the keyboard, it records editing keys such as delete and undo and shortcuts such as copy and save, never the characters you type. What you type shows up as the final value of a field inside an approved application.
Still screenshots are taken only in applications where nothing else works, such as terminal windows, and as few as possible. They pass through the same redaction as everything else.
Can it see my bank account, personal email, or health records?
No. Certain categories are blocked by design and override the approved list: personal banking, brokerage, and payment sites; healthcare portals; password managers; encrypted messengers; personal email; legal portals; and government services portals. Your company's admins can add to the list but not remove the default entries. Private and incognito browser windows are excluded, and your passwords are never recorded.
What does it record inside work apps?
Only activity inside the applications and sites your company put on its approved list, for example the ERP, the CRM, work email, and Excel. Inside that list it records structured events: what you click, how you move between screens, window and tab titles, the full content of each record you have open, such as an invoice or a customer record, with each change to it, the text you select or enter in fields, and how work moves from one system to another.
What about time I spend outside the approved apps?
It is recorded only as a span: that you were actively at your computer, and for how long. No application name, no titles, no content of any kind.
Separately, while your company is still deciding what to include, the bare name of an app or site that is not yet on any list can be reported once to your company's engagement admin, with no times, no duration, and nothing linking it to you. Apps in the blocked categories are never named anywhere.
What happens if I open a personal file in a work application?
A notification appears on your screen, and the flowscope window lists every file it has noticed. For roughly fifteen minutes you can mark the file personal. A file you mark personal leaves no record at all, not its contents and not any details about it; everything stays on your machine. If you let the window pass, the file is treated as work material for the engagement.
Can I pause it, or remove it?
Yes, and without asking IT. The Capture card in the flowscope window has a Pause control. It offers two hours by default, and capture starts again on its own at the end, so a pause you meant to be short cannot quietly become a week. You can also pause until you resume it yourself, and resume at any point from the same card. The system tray indicator is visible whenever capture is running and carries the same start and stop control. And you can always remove flowscope yourself, without an administrator; uninstalling ends all capture and transmission.
Will it be installed on my personal devices?
No. It runs only on the work computers your company designates for the engagement. There is no phone or mobile version, and nothing is installed on a personal laptop.
Where does my data go, and is it used to train AI?
Sensitive data is masked in layers: passwords are dropped where you type them, sign-in tokens are stripped from web addresses, and personal details that follow a fixed pattern are masked on your computer before anything is sent. On flowscope's servers, a second automated pass masks more personal details, such as names, before anything is stored.
All data stays in the United States, and it is never used to train any AI model. Your company owns the captured data.
How long does this last?
Capture runs for a fixed window your company agreed before anything was installed, generally four weeks. When the window ends, capture stops and the software is removed.
Who do I ask if I have more questions?
Your company's point of contact for the engagement, or flowscope directly at support@flowscope.com. The full detail behind every answer here, including the complete list of blocked categories and how redaction and name masking work, is on the flowscope trust center.