Common snags and their fixes. Anything not here: support@flowscope.com.
The app or extension has not appeared
If your organization had you install flowscope yourself, you download the desktop app and add the browser extension from the store; the Installing flowscope yourself guide has the steps, and the buttons are on your dashboard.
Otherwise both pieces are pushed by your organization, so they arrive on their own:
- The desktop app shows up in your Windows Start menu.
- The browser extension appears in Edge or Chrome marked managed by your organization, with a small flowscope icon near the address bar.
If they are not there yet, they arrive at your next management check-in, which can lag a while after setup; you do not need to do anything. If a full day passes, it is a deployment question for IT, not something you fix locally.
"Pair this device" did not open anything
The button hands off to the installed app, and occasionally the browser does not complete the hand-off. If nothing happens, open flowscope yourself from the Windows Start menu and pair from inside it. Close the browser tab once it confirms.
Which account do I sign in with?
Your work account, specifically the address your admin invited. There is no separate flowscope password; you sign in as you do for other work tools. A personal or uninvited address will not complete pairing.
Pairing showed an error
Three causes, each with a fix:
- The agreement is not accepted. The first time you connect, flowscope shows a short usage agreement in the browser; you must accept it before a device can pair. If you closed it, start pairing again and accept it.
- The account is not part of the engagement. If your email was never added, the page says so. Ask your admin to add or re-invite you.
- Wrong address. Sign out and back in with the exact work email your invite went to.
If it still fails, send the on-screen message to your admin or support; it points at the cause.
How do I know it is running?
When capture is on, a flowscope indicator is visible in your system tray. Admins: device health is covered in While the engagement is running.
How do I pause or stop being recorded?
Use the indicator in your system tray to pause and resume (the control is on in the standard setup; whether it stays available is your company's decision). To stop for good, remove flowscope yourself, any time, without an administrator; uninstalling ends all capture and transmission. More in Your privacy and controls.